UAN Unified Portal for EPF Members / Employees

EPFO has recently launched a new portal for EPF called unifiedPortal. This portal for members / employees was launched in Dec, 2016 and after few weeks of down time, it has now started working fine. We used the 'Download Passbook' feature on 20th January 2017 to check the current EPF balance, and the unifiedportal worked just fine. Here is a detailed guide on unified portal and its features.

Why a new Unified EPF Portal?

EPFO has been working to improve its digital footprint and online services revamp has been a crucial part of that effort. As part of changes introduced in Dec 2016 and Jan 2017:

• UAN number has now become compulsory and an employer can't deposit epf amount for an employee without his/her UAN number

• For EPS (pension) portion of EPF contribution, it has now become mandatory to link Aadhaar number with your UAN

Ideally it would have been better to improve and update the old UAN portal itself, but EPFO IT services has instead created a new portal itself called unified portal (or unifiedportal).

EPF UnifiedPortal - Login

Open the EPFO unifiedportal website - https://unifiedportal-mem.epfindia.gov.in/memberinterface/. The first thing you will notice on opening the Unified Portal is its clean interface.

To UAN Login into the unified portal, enter your UAN and password. You can use the same password that you used earlier for login into the old UAN Member Portal. If the old password in not working for some reasons, you can click on the 'Forgot Password' link and change password. If you keep trying a password that isn't working, your account will be locked. If that happens, you can click on 'Unlock Account'. The page will ask you to enter your UAN and a captcha. You will get a authorization pin on your mobile which you will have to enter to unlock the account.

After password, you need to enter the captcha and then click on 'Sign in'. You will see your home page with your UAN and name displayed on the top right corner.

UAN Unified Portal - Home Page Features

Once you login and enter your home page you will see three main sections highlighted on the page - 'View Passbook', 'UAN Card' and 'Account Settings'. Clicking on 'more info' will take you to the appropriate page. On the right side you will see your full profile - UAN, name, birth date, mobile number and email.

This new unified portal has limited features as of now. We are expecting that EPFO will add more features in the coming months. On epf unified portal you have right now only 5 main features -

• View / Print your Updated Passbook.
• Download / Print your UAN Card.
• Update your contact details and KYC information.
• Activate your UAN
• Know your UAN status

EPFO UnifiedPortal - Glitches and Errors

We see occasional errors on the portal, for example

"[object Object] parsererrorSyntaxError: Unexpected token & in JSON at position 3"

503 Service Unavailable - No server is available to handle this request.

Service Unavailable - Please try again later.

Unified portal error - Details of previous account are different than present account

While doing online epf transfer on unified portal, sometimes people get following error:

Details of previous account are different than present account. Hence claim request cannot be processed

This happens due to differences in personal details like date of birth. One need to contact local epfo office and give application to get it corrected. or one can email employeefeedback@epfindia.gov.in to get help.

Unified portal error - claim is not submitted on portal. Plz try again later

While submitting online form 19, sometimes user see this error:

Claim is not submitted on portal. Plz try again later.

This is due to technical problem with the portal. Known solution is to try again after 1 or 2 days.

Unified portal error: Aadhaar authentication failed

While linking Aadhaar with EPF, many times we see following error:

Aadhaar authentication failed

This is due to technical problem with communication between unified portal and Aadhaar system. Known solution is to try again after 1 or 2 days.

News on EPF UnifiedPortal

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